We are getting more leads from our service department and the leads that I am getting from service technicians seem to already be sold when I arrive.
Your technical training classes have been great to send my techs to. I appreciate that you’re close by and have a solid program that allows me to keep my techs up to date on their skills.
After sending 4 of my techs through HBTI’s Service System class, I saw a dramatic change in their behavior. They more than tripled the amount of maintenance agreements that they sold, starting the NEXT day! One of the techs sold two duct cleanings the first day back from training, which is truly remarkable because this was a tech who had worked for me for over a year without even one duct cleaning sale. I highly recommend HBTI’s classes to improve not just the performance of the company, but also the performance from your techs.
That class was great. Most classes I go to I could teach better but not Dave’s. When I heard he was teaching this one, I had to go. I got there and was I glad. He had me from the start and when I left I was so glad I went. I can’t wait for the NATE classes and I’m glad HE will be the one teaching it. The guy’s a born instructor… Just can’t wait. He will be our path for the future of our success. Way to go buddy. One darn good guy. I just really enjoyed that class and wanted you guys to know it.
